Archive of Fear

Weekly Skills that Drive Case Acceptance Thumbnail

Weekly Skills that Drive Case Acceptance

  Every once-in-a-while we stumble across something that really hits home.  It seems like everywhere I go in dentistry, someone stops me and makes a comment about “The Skill of the Week.”   Launched  through the Crown Council (, The Skill of  the Week highlights an essential skill that every team member needs to know to get better results with patient

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15 Minutes That Could Make or Break Your Day! Thumbnail

15 Minutes That Could Make or Break Your Day!

  Consider this:  Scientists have discovered how quickly we adopt the emotional state of those around us by measuring the physiology, heart rate, blood pressure, skin temperature, etc. of two people sharing a conversation.  As the conversation gets started, the vital signs of the two bodies are different.  But after 15 minutes, the physiological profiles of the two bodies become very s

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How Self-Promotion Can Influence Your Patients to a “YES”! Thumbnail

How Self-Promotion Can Influence Your Patients to a “YES”!

What is more motivating, positive or negative emotions? When it comes to your patients, you might be surprised to know that it is negative emotions.   For example, if I were to tell you that you would receive $5 if you spent a few minutes helping pick up garbage in the parking lot, I doubt that you would even get out of your chair. It came to my attention this week that a dentist ha

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The MOST EFFECTIVE Youth Success Program to Help Students Get a 7-Year Career Head Start! Thumbnail

The MOST EFFECTIVE Youth Success Program to Help Students Get a 7-Year Career Head Start!

  We’ve just finished an amazing week with over 200 high school and college age young people from all over the U.S. and Canada who attended the Eagle Univeristy Youth Leadership Program.  ( Founded nearly 25 years ago, Eagle U's mission is to expose young people to ideas, techniques and systems of success that will help them get a significant lead in life

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Wisdom from Warren Thumbnail

Wisdom from Warren

  In my earlier years of seeking out good mentors, I recall spending the better part of my day at the feet of Warren Buffett, and to the side of Bill Gates in Omaha, NE. The insights could fill volumes, but here is one that may surprise you.   If there were one aspect of managing a business that the world’s most brilliant investor dislikes, what would you guess that it is?

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No More NOs Thumbnail

No More NOs

Maybe it’s just me, but there aren’t very many things that get me stirred up like being told “no!” Maybe it is last child syndrome in me, but I just don’t like to be turned down. I’ll bet that most of your patients don’t like to be told “no” either. Here in Dallas, we have a well-known, five-star hotel, The Mansion on Turtle Creek. It is known for its exceptional service. Bu

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The Law of Exclusivity Thumbnail

The Law of Exclusivity

The Law of Exclusivity states that most people want what few people can get.   Think about it, you always want access to the exclusive places, and things to which only “the few” have access.   Here’s a variation on an idea that will help make your key appointments more “exclusive” and more highly valued by your patients.   Critical ingredients of the

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