Archive of ToPS Institute

3 Powerful trends making an impact on your practice! Thumbnail

3 Powerful trends making an impact on your practice!

    Fast forward to today. Three new powerful trends are colliding: 1. 10,000 Baby Boomers a day are turning another year and are more and more concerned about their total health. 2. Science has identified the correlation between oral health and total health. 3. Trends in health care delivery are forcing more and more health related services to other places. People

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Solving Common and Uncommon Practice Problems Thumbnail

Solving Common and Uncommon Practice Problems

    One of the core values of the ToPS Institute and the Crown Council is the value of mentors and the idea that it is better to “copy genius than it is to create mediocrity.”   To that end, each year I go on a quest for new mentors and new ideas.  One of the most fertile grounds is outside dentistry where I find things that are working that would apply well to

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The Most Powerful Practice Motivator Thumbnail

The Most Powerful Practice Motivator

    One of the biggest challenges of leadership is motivation.  “How do I keep the team motivated.”  What motivates people has been one of my life-long interests.  While all of us are motivated by different things, when it comes to a team, there is one very powerful motivator that must be present for you or any team member to stay engaged, keep coming back day after day,

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The Secret to Balancing Skill Building and Motivation Thumbnail

The Secret to Balancing Skill Building and Motivation

My sport of choice in high school was wrestling. (I tried basketball but the height thing was a problem for me!) I must have been aching for punishment because wrestling has to be one of the most physically demanding sports there is. At the height of a particularly stressful period one season, our coach walked in with a serious look on his face and told everyone to get up to the basketball cou

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6  Myths That Maybe Killing Your Team Thumbnail

6 Myths That Maybe Killing Your Team

  If you are like most dentists, one of your greatest challenges and frustrations is…management! Teeth are easy compared to people. Even though teeth are in the mouth, they don’t talk back and they don’t have emotions! How you manage your team depends to a great degree on your belief system about what motivates people. There are 6 common myths of motivation. They are mistaken

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Ask Steve! Thumbnail

Ask Steve!

  I have heard of a number of “formulas” that have been presented and they all have one thing in common:  the number of active patients in a practice per hygienist.  What is not usually addressed, is what kind of patients they are.  This makes a huge difference. The formula is going to be influenced by the percentage of patients in perio treatment or in perio maintenance.

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What It Takes To Succeed At First Impressions

    First impressions make lasting impressions. Science supports the fact that the decision someone makes in the first six seconds of an encounter does not change after 20 minutes. In short, we have an initial emotional reaction, and then look for validation The first impression that patients have of your physical office happens before they walk in the door.   The appearan

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