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Staples vs. Office Max

We are fortunate in our town because we have plenty of retail choices.  When it comes to office supplies, for example, there is a Staples just 5 minutes away and an OfficeMax 7 minutes away.  If that does not work, you can get to an Office Depot in 10.   I went into Staples recently looking for four items.  I wandered around trying to find what I was looking for.  When I finally

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Be a Self-promoter

It came to my attention recently that a dentist had accused me of being a “self-promoter” as if that was a criticism. I was flattered! Think about it. Nothing happens until someone promotes something. Whatever that “something” is, it has to be promoted by someone. Some of the most notable figures in history have been self-promoters: • Ben Franklin – promoted himself and the Amer

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How “Social” are You?

  At a dental meeting recently, I sat in on a session about “social media” ie. Facebook, Twitter, blogging, etc.  The casual observer might have been lead to believe that social media would cure all marketing problems in a practice.   Contrast that to another presentation I attended for CEO’s from around the country in which the CEO of a major multi-media company in t

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Appoint Existing Patients with an Emergency

    It happens frequently: An existing patient calls who has not been in for some time.  He or she has an “emergency” with a tooth that is hurting. Before you do the expedient thing by asking which tooth it is, take a moment to do the patient a favor: You: I’m sorry to hear you are having a problem.  Do you mind holding for a moment while a get your records?

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The Perio Myth

  It is a strange dichotomy in dentistry.  Just about any time I ask dentist or hygienist alike, “What percentage of the population has periodontal disease?”  the answers always seem to center around a 70 to 80% range.  Then I ask, “If 80% or so of the population has periodontal disease, and you are doing a good job of treating the disease, what should the ratio of total healthy m

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Administrate or Innovate? Thumbnail

Administrate or Innovate?

  Leadership in any line requires many different skills. Some are in direct opposition to each other. For example: administration vs. innovation.   Administration is the skill of managing people and organizations so that everything runs smoothly and stays aligned with policies and procedures.   In many ways, it is the art of maintaining the status quo.   Innovation

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The Law of Cooperation

  Life is full of what I call natural laws. The natural laws of human behavior are similar to natural laws in physics and nature. Gravity for example, is a natural law. What goes up must come down. In life, if you attempt to violate a natural law, there are consequences. You don’t break the natural law. It breaks you. The same applies with natural laws of human behavior.   So

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